207.924.5544

888.806.6920

mhfcu.com

207.924.5544 | 888.806.6920 \ . mhfcu.com

NEW Digital Banking Experience Coming Soon!

Internet Banking & Mobile Banking Upgrade coming September 13, 2022

On September 13, 2022, Maine Highlands FCU will launch our new Digital Banking platform that will replace our current Internet Banking and Mobile Banking systems. Our new Digital Banking provides enhanced functionality and an optimized experience for both mobile app and online users. Among our new features, you will find improvements to our e-alert options, more convenient eStatement availability, easier ways to manage your account, as well as new security features.

For a smooth transition to the new platform, please be sure we have your most up-to-date email, phone or cell number before the launch.

It's easy to update your information:

Log in to your Internet Banking account and click on the Personal Details tab OR call us at 207-924-5544 or 888-806-6920 to update your information over the phone.

FAQs to help guide you through the upgrade process

DEFINITIONS

Internet Banking – banking accessed through the website at mhfcu.com

Mobile Banking – banking accessed by smart phones or mobile devices like iPads through the Maine Highlands FCU Mobile Banking app

Digital Banking – combination of both Internet Banking and Mobile Banking together as one experience

Why are you upgrading Internet Banking and Mobile Banking?

We’re committed to providing technology to help our members better manage their finances. This upgrade will modernize your Digital Banking experience. Switching between devices will be seamless and provide you with a much better interface that is faster, simpler, and easier to use.

When will the upgrade take place?

On September 13, the current Internet Banking and Mobile Banking platforms will roll into the same, seamless Digital Banking experience—with all the features you would expect to have in both!

Will I have to enroll in the new Digital Banking platform?

Yes. After the upgrade on September 13, it will be necessary for you to re-enroll. You can enroll either from our website at mhfcu.com, or by downloading the new Mobile Banking app.

Note: Your current mobile app will need to be updated on September 13.

What should I expect during enrollment and first time signing in?

  1. Have the following information ready to enroll at mhfcu.com or in our Mobile Banking app (don’t forget to update the mobile app on September 13): · Social Security Number (SSN) · Date of Birth · Account Number – your account number appears on your statement · Current email address we have on file for you
  2. Once enrollment is completed, click the link in the verification email you receive.
  3. Click “Go to Login” and sign in with your Username and Password established during enrollment.
  4. Sign in with your Username and Password, and then verify your device with a one-time PIN sent via email, text, or voice call. This step is normally required once per device. Please note: one-time PIN’s are only valid for 10 minutes.

Where do I find my account/member number for the re-enrollment process?

Your account number is located at the top of your statements. You can also find it on your member ID card that was provided when you became a member.

Where do I find my account/member number for the re-enrollment process?

Your account number is located at the top of your statements. You can also find it on your member ID card that was provided when you became a member.

Can I use my current Username and Password when I re-enroll in the new platform?

Yes. During enrollment, you can reuse the same Username and Password that you were using before as long as your password meets the criteria.

Will the Mobile Banking app change?

Yes. It will be necessary for you to update to the latest version of the Maine Highlands FCU mobile app. The current version will no longer function on or after September 13. Either update the app or find the latest version in the App Store® or Google Play™ on or after September 13.

Can I re-enroll using just the new Mobile Banking app?

Yes. One of the great new features is the ability to enroll using Mobile Banking. It is no longer necessary to enroll in Internet Banking first. The enrollment process is the same on a mobile device as it is on a laptop or desktop. Your new Username and Password will be the same for both.

Will I still be able to access my eStatements in Internet Banking?

Yes. If you are currently enrolled in eStatements, 18 months’ worth of statements are expected to carry over to the new platform.

Will my Internet Banking/Mobile Banking transaction history carry over?

Yes. 90 days' worth of transaction history is expected to carry over.

Will Bill Pay Change?

No. If you currently use Bill Pay and are the primary account holder, all account information will carry over. We plan for a seamless transition.

If I am the joint owner on an account, will I now need my own Username and Password?

Yes. If you are on an account here at Maine Highlands FCU, please enroll with your social security number and account number to create your own Username and Password. All the accounts to which you have access will automatically appear in your list of accounts. We discourage sharing your login information with anyone else. Please remember to update your email and phone number with us before the upgrade.

How do I enroll my Business Account?

During enrollment, look for the option “Are you enrolling a business account?” Have your business EIN or TIN and account number on hand to complete your enrollment.

On September 13, eZCard logins will be disabled. To access eZCard on or after September 13, enroll in our new Digital Banking system and click “Visa Transactions” to access your eZCard account.

Enrollment Tutorial

This tutorial will walk you through the new enrollment process!

How to manually update mobile apps

How to manually update apps on your iPhone or iPad

  1. Open the App Store.
  2. Tap your profile icon at the top of the screen.
  3. Scroll to see pending updates and release notes. Tap UPDATE next to an app to update that app, or tap Update All.

How to manually update an Android app

  1. Open the Google Play Store app.
  2. At the top right, tap the profile icon.
  3. Tap Manage Apps & Devices. Apps with an update are labeled "Update Available."
  4. Tap Update.

Visit this page for the most up-to-date information regarding these exciting changes. Call us at 207.924.5544 or 888.806.6920 or stop by any of our offices if you have any questions or concerns about these upgrades.

Dexter · Guilford · Dover-Foxcroft · Greenville Junction · Brownville · Canaan

207.924.5544 | 888.806.6920 | mhfcu.com

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